Privacy Policy
Effective Date: 1 January 2026
Worldwide Catering & Delivery ("we," "our," or "us") operates mealflowpro.info and provides meal delivery and catering services to homes and offices throughout Greater London, England. We are committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains what information we collect when you visit our website, contact us, or use our catering and delivery services, how we use that information, and the rights you have regarding your personal data under applicable United Kingdom data protection laws.
Information We Collect
We may collect and process the following categories of personal information depending on how you interact with our services:
- Contact and Inquiry Information: When you reach out to us via our contact form, email, or telephone, we collect your name, email address, phone number, and any details you provide about your catering needs, dietary preferences, delivery address, or event requirements.
- Service Delivery Details: To fulfil meal delivery and catering orders, we collect delivery addresses, preferred delivery times, special instructions, and contact details for coordination purposes.
- Communication Records: We may retain records of correspondence, including emails and phone call notes, to improve service quality and address your requests efficiently.
- Website Usage Data: Our website may collect technical information such as your IP address, browser type, device information, pages visited, and time spent on our site. This data may be gathered through server logs and analytics tools to help us understand how visitors use our site and to improve functionality.
- Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather aggregate usage statistics. You can control cookie settings through your browser preferences.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and provide information about our catering and meal delivery services.
- To process, prepare, and deliver meal orders and catering services to your specified location.
- To communicate with you regarding order confirmations, delivery schedules, and any changes or updates to your service.
- To improve our kitchen operations, menu offerings, and overall service quality based on feedback and preferences.
- To maintain records for business administration, accounting, and compliance with legal obligations.
- To analyse website traffic and user behaviour in order to enhance the functionality, design, and content of our website.
- To protect the security and integrity of our services and to prevent fraud or misuse.
Legal Basis for Processing
We process your personal data on the following legal grounds under UK data protection law:
- Contractual Necessity: Processing is necessary to fulfil our catering and delivery services that you have requested or contracted with us.
- Legitimate Interests: We process certain data to operate our business efficiently, improve our services, and maintain customer relationships, provided such processing does not override your rights and freedoms.
- Legal Obligation: We may process data to comply with legal and regulatory requirements, such as food safety records and financial reporting.
- Consent: Where required, we will seek your explicit consent, such as for optional marketing communications or certain cookie uses.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Service Providers: We may engage trusted third-party suppliers and contractors who assist us in operating our business, such as delivery logistics partners, IT service providers, and administrative support. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Inquiry and order records are typically retained for a reasonable period to support customer service and comply with accounting and tax obligations. Once data is no longer needed, we will securely delete or anonymise it.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to collect information about your browsing activity. Cookies are small text files stored on your device that help us remember your preferences and understand site usage patterns. We may use analytics tools to gather aggregate data on visitor behaviour, which helps us improve website performance and content.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
Your Rights
Under UK data protection legislation, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may ask us to correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal data, subject to legal retention requirements.
- Restriction: You may request that we limit the processing of your data in certain circumstances.
- Objection: You may object to processing based on legitimate interests or for direct marketing purposes.
- Data Portability: You may request a copy of your data in a structured, commonly used format.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by law.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Email: hello@mealflowpro.info
Phone: +44 7219121338
Website: mealflowpro.info
We are committed to addressing your privacy concerns and will respond to your inquiries as promptly as possible.