Terms of Service
Effective Date: 1 January 2026
Welcome to Worldwide Catering & Delivery. These Terms of Service govern your access to and use of our website at mealflowpro.info and the meal delivery and catering services we provide throughout Greater London and surrounding areas in England. By accessing this website or placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety.
1. Acceptance of Terms
By using our website, submitting an order, or engaging with any aspect of our catering and delivery services, you enter into a legally binding agreement with Worldwide Catering & Delivery. If you do not agree with any portion of these terms, you must discontinue use of our site and refrain from placing orders. We reserve the right to refuse service to anyone for any lawful reason, including but not limited to breach of these terms or disruptive conduct.
These terms apply to all visitors, customers, and other users of our services, whether you are ordering meals for personal consumption, arranging office catering, or simply browsing our site for information about our transparent kitchen operations and professional service standards.
2. Description of Services
Worldwide Catering & Delivery operates as a local catering and meal delivery service, preparing fresh meals in our kitchens and delivering them to homes and offices across Greater London. Our services include individual meal orders, subscription meal plans, corporate catering for meetings and events, and bespoke menu planning for special occasions. All meal preparation follows food safety regulations applicable in the United Kingdom, and we maintain transparent kitchen operations to ensure quality and hygiene.
Service availability, delivery times, menu offerings, and pricing are subject to change based on demand, ingredient availability, and operational capacity. We strive to provide accurate descriptions of our meals and services, but we do not warrant that all information on the site is complete, current, or free from errors. Any promotional offers or discounts are subject to specific terms communicated at the time of the offer.
3. Orders and Payment
When you place an order through our website or by contacting us directly, you are making an offer to purchase the specified meals or catering services. We reserve the right to accept or decline any order at our discretion. Acceptance occurs when we confirm your order via email or other communication method. Prices displayed on our site are in British Pounds Sterling and include VAT where applicable, but exclude delivery charges unless otherwise stated.
Payment is required at the time of order or as otherwise agreed for corporate accounts. We accept major credit and debit cards and other payment methods as indicated on our site. You warrant that you have the legal right to use any payment method you provide and that all payment information is accurate. In the event of payment failure or suspected fraudulent activity, we may suspend or cancel your order and refuse future service.
4. Delivery and Fulfilment
We aim to deliver meals within the time window specified at the time of order. Delivery times are estimates and may be affected by traffic, weather, or other circumstances beyond our reasonable control. While we make every effort to meet delivery schedules, we are not liable for delays unless caused by our gross negligence. You must provide a safe and accessible delivery location; if delivery cannot be completed due to incorrect address information, unavailability of recipient, or unsafe conditions, additional charges may apply for redelivery.
Risk of loss and title for meals pass to you upon delivery. It is your responsibility to inspect deliveries promptly and refrigerate or consume meals according to any instructions provided. We are not responsible for the condition of meals after successful delivery, including spoilage due to improper storage.
5. Cancellations and Refunds
Cancellation policies vary depending on the type of service. Individual meal orders may be cancelled up to a specified time before the scheduled delivery, as communicated during the order process. Catering orders for events typically require longer notice periods due to the preparation and ingredient procurement involved. Cancellations made outside the permitted window may result in partial or full charges.
Refunds are issued at our discretion and generally only in cases where we have failed to deliver the service as agreed or where meals are materially defective upon delivery. Claims for refunds must be submitted to hello@mealflowpro.info within 24 hours of delivery, accompanied by photographic evidence if applicable. Refunds, where granted, will be processed to the original payment method within a reasonable timeframe.
6. User Conduct and Permitted Use
You may use our website solely for lawful purposes related to learning about our services and placing legitimate orders. You agree not to misuse the site by introducing viruses, malicious code, or automated systems that impose an unreasonable load on our infrastructure. You may not attempt to gain unauthorised access to any part of the site, servers, or databases connected to our services.
Any content you submit to us, including feedback, reviews, or communications, must be respectful, truthful, and not infringe on the rights of others. We reserve the right to remove or refuse to post any content that we deem inappropriate, defamatory, or otherwise objectionable. By submitting content, you grant us a non-exclusive, royalty-free licence to use, reproduce, and display such content for business purposes, including marketing and service improvement.
7. Intellectual Property Rights
All content on this website, including text, graphics, logos, images, recipes, and software, is the property of Worldwide Catering & Delivery or our licensors and is protected by copyright, trademark, and other intellectual property laws of the United Kingdom and international treaties. The brand name "Worldwide Catering & Delivery" and associated marks are our trademarks.
You may view and print pages from the site for your personal, non-commercial use, but you may not reproduce, distribute, modify, create derivative works, publicly display, or otherwise exploit any content without our prior written consent. Unauthorised use of our intellectual property may result in legal action and claims for damages.
8. Disclaimers and Limitation of Liability
Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the site will be uninterrupted, secure, or error-free, or that defects will be corrected.
While we take reasonable care in meal preparation and delivery, we cannot guarantee that our meals will meet every individual's dietary needs, preferences, or health requirements. It is your responsibility to review ingredient information and notify us of any allergies or dietary restrictions before ordering. We are not liable for allergic reactions or adverse health effects unless caused by our failure to adhere to information you have clearly provided and we have acknowledged.
To the fullest extent permitted by law, our total liability to you for any claims arising from or related to these terms or our services, whether in contract, tort, or otherwise, shall not exceed the amount you paid to us for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, even if we have been advised of the possibility of such damages.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law in the United Kingdom.
9. Indemnification
You agree to indemnify, defend, and hold harmless Worldwide Catering & Delivery, our officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your use of our services, your breach of these terms, your violation of any law or the rights of a third party, or any content you submit through our site.
10. Governing Law and Dispute Resolution
These Terms of Service and any disputes arising from or related to them or our services shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. You agree that any legal action or proceeding shall be brought exclusively in the courts of England and Wales, and you consent to the personal jurisdiction of such courts.
Before initiating any formal legal proceedings, we encourage you to contact us at hello@mealflowpro.info to seek an amicable resolution. Many disputes can be resolved quickly and satisfactorily through direct communication.
11. Changes to These Terms
We reserve the right to modify these Terms of Service at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. When we make material changes, we will update the effective date at the top of this page and may notify you by email or through a notice on our website. Your continued use of our services after such changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.
12. Severability and Waiver
If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision unless acknowledged and agreed to in writing.
13. Entire Agreement
These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published on our site, constitute the entire agreement between you and Worldwide Catering & Delivery regarding your use of our website and services, and supersede any prior agreements or understandings, whether written or oral.
14. Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service or any aspect of our services, please contact us at:
Worldwide Catering & Delivery
Email: hello@mealflowpro.info
Phone: +44 7219 121338
Website: mealflowpro.info
We are committed to addressing your inquiries promptly and maintaining transparent communication with all our customers.